Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: WallIT on April 03, 2013, 09:25:03 AM

Title: same vm notification flashing on two phones...!!
Post by: WallIT on April 03, 2013, 09:25:03 AM

[Mitel 5000, running 5.0 SP2 PR4]

Hi,

I have a secretary whose phone flashes with a voicemail notification when her boss receives a voicemail. His phone also flashes for the same voicemail. Either of them can pick-up the message from their phones.

This is at odds with all the other users in our company, all setup the same.

Where is this behaviour programmed? and how do I stop it?

thanks in advance.

Title: Re: same vm notification flashing on two phones...!!
Post by: supermike on April 03, 2013, 09:59:23 AM

I think i know the answer to this one

Open DB Programming

Go to Users/Your user/Associated Destinations

You will probably see under your user account that his extension is listed in there under associated destinations. You should only have Desk with your Ext. and Voicemail with your Voicemail extention number (NOT your endpoint extension..but the voicemail extension you would call to leave a message anywhere, 1800 maybe?)

And do the same thing in his account, remove yours.

To clear any notifications such as the blinking voicemail light,

Press the MESSAGE KEY then press STAR it will clear the notifications.

Title: Re: same vm notification flashing on two phones...!!
Post by: WallIT on April 03, 2013, 10:26:08 AM

Brilliant. Thanks SuperMike. Your suggestion fixed it.

I also like the tip of clearing notifications with MESSAGE KEY + STAR.

Thanks again.

Title: Re: same vm notification flashing on two phones...!!
Post by: supermike on April 03, 2013, 10:37:21 AM

Woot :D Glad it worked