Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: unclejemima on March 30, 2013, 05:34:55 PM

Title: Mobile Receptionist, advice needed.
Post by: unclejemima on March 30, 2013, 05:34:55 PM

I'm trying to find a creative way to have a mobile receptionist.

The situation is, there is a receptionist who answers the next incoming call on her mitel headset by pressing the headset button, but she is unable to page, put the caller on hold or transfer the call unless she is at her desk (the headset button just accepts and hangs up), so she has to run back to the desk every time the phone rings.

Apparently 50% of the time she is away from the desk.

The call volume is not very high, approx 5-15 calls per hour on an average.

Any such thing as a remote version of a mitel phone so she can do this?  I've never used the mitel wireless units.  Would they be able to do this?  If so, model suggestions?

Title: Re: Mobile Receptionist, advice needed.
Post by: NTEDave on March 30, 2013, 06:07:55 PM

Any cordless phone would be ok, she just has to learn the feature codes to access transfer,  paging etc.

That or some sort of tether! :)

Title: Re: Mobile Receptionist, advice needed.
Post by: acejavelin on March 30, 2013, 07:39:00 PM

Is she around other phones that are not specifically hers, such as a file room, copy room, or other phone? She could just do a reverse transfer of her extension and have full access to all the system features that way.

Title: Re: Mobile Receptionist, advice needed.
Post by: DND ON on April 01, 2013, 10:07:51 AM

What about a 5610 cordless? It’s a full-feature phone where you can answer and transfer calls.

You could twin it with the reception phone or add it to the reception hunt group.

Title: Re: Mobile Receptionist, advice needed.
Post by: unclejemima on April 01, 2013, 12:22:51 PM

Thanks guys.   Lots of good idea's.

I'm liking the 5610 idea the best for this application.  Right now we have some Panasonic cordless units tied in with out mitel that our warehouse guys use, but i'm thinking the 5610 would work better.

Feature codes are not bad...there would not be that many that are required.

Thanks!

 

Title: Re: Mobile Receptionist, advice needed.
Post by: wil on April 01, 2013, 05:17:14 PM

have installed the 5610, twining, it works great..  property ended up buying 3

Title: Re: Mobile Receptionist, advice needed.
Post by: unclejemima on May 10, 2013, 04:17:41 PM

Quote from: wil on April 01, 2013, 05:17:14 PM

have installed the 5610, twining, it works great..  property ended up buying 3

What setup did you do to twin it?

Title: Re: Mobile Receptionist, advice needed.
Post by: acejavelin on May 10, 2013, 05:50:05 PM

Quote from: unclejemima on May 10, 2013, 04:17:41 PM

Quote from: wil on April 01, 2013, 05:17:14 PM

have installed the 5610, twining, it works great..  property ended up buying 3

What setup did you do to twin it?

I would imagine they used DEE (Dynamic Extension Express), it is built into the 5000, well, newer versions at least.