Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: stuart3380 on March 22, 2013, 10:42:05 AM

Title: UCA 5.1 via VPN
Post by: stuart3380 on March 22, 2013, 10:42:05 AM

Good afternoon

We have upgraded our phone systems to the UCA 5.1 softphones. We do not have the teleworker function.

We are tring to get the phone to work via VPN (greenbow client)

Once connected on VPN we can ping the UCA server and ip address.

On launching the phone we get the message failed to connect, could not establish a connection with the UC server.

I have addeed inbound and outbound rules in the firewall, but still no luck.

has any body got any ideas.

thanks

Title: Re: UCA 5.1 via VPN
Post by: acejavelin on March 22, 2013, 10:47:24 AM

Hmmm... have you tried adding the remote subnet into the MSL server as a local network?

Title: Re: UCA 5.1 via VPN
Post by: stuart3380 on March 22, 2013, 11:04:14 AM

Hi

just tried that and no luck. >:(

Title: Re: UCA 5.1 via VPN
Post by: acejavelin on March 22, 2013, 11:18:17 AM

Does it work locally to the UCA server? Can the remote network access the 3300 as well as the UCA server?

Title: Re: UCA 5.1 via VPN
Post by: stuart3380 on March 22, 2013, 11:32:56 AM

The softphone works locally in the office on the LAN

the remote worker can also access the 3300 aswell.

thanks

Title: Re: UCA 5.1 via VPN
Post by: johnp on March 22, 2013, 01:40:22 PM

I thought you had to use FQDN. Maybe adding the ip address to the host file on the remote may help in resolution.

Title: Re: UCA 5.1 via VPN
Post by: stuart3380 on March 22, 2013, 01:47:37 PM

Hi

thanks for the suggestion. We already tried the ip in to hosts, and still the same error.

thanks

Title: Re: UCA 5.1 via VPN
Post by: LoopyLou on April 08, 2013, 08:08:08 AM

I would have said the same as acejavelin ( about adding the remote as a local network ). All I can think of is that you still are blocking something that needs to get through.