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Mitel Forums => Mitel Software Applications => Topic started by: PC77375 on March 21, 2013, 11:46:45 AM

Title: Nupoint Advanced UM
Post by: PC77375 on March 21, 2013, 11:46:45 AM

Weird issue just surfaced about a week ago. Nupoint emails do not show any internal/external caller ID.
Nupoint exchange activity shows the following:

Voice Message Received for Mailbox[xxxxxx], Mail ID[xxxxxx], Originator Mailbox[], Originator Name[]

Originator Mailbox and name are both blank. I already verified the FCOS bits and the COS for voicemail ports all look o as well.

Any ideas?

Title: Re: Nupoint Advanced UM
Post by: PC77375 on April 04, 2013, 08:35:39 AM

UPDATE:

Per Mitel Engineer

There are 4 FCOS bits that control CLID in NPM, 262,263,264,280.

Enabling bits 263 and 264, disabling 262 and 280 resolved the issue.

Title: Re: Nupoint Advanced UM
Post by: acejavelin on April 04, 2013, 02:07:02 PM

Quote from: PC77375 on April 04, 2013, 08:35:39 AM

UPDATE:

Per Mitel Engineer

There are 4 FCOS bits that control CLID in NPM, 262,263,264,280.

Enabling bits 263 and 264, disabling 262 and 280 resolved the issue.

Awesome! Thanks for coming back with an update, hopefully it will help people in the future as well.