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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: dutch_tuga on March 21, 2013, 06:30:00 AM

Title: Not able to make supervised calls with 5604 phone
Post by: dutch_tuga on March 21, 2013, 06:30:00 AM

I have setup a system yesterday. It is a IPBS2 with 4 DECT 5604 phones. Everything seemed to go fine, until I was making some basic tests.

I was unable to make a supervised transfer to an internal number. After dialing the number to transfer to, I would get "Temporary failure" on the screen. If you press the hang up button afterwards the caller goes to the number that I was trying to make the transfer. Strange enough I was able to do supervised transfers to an external number.

Some test results.

Incoming call to 5604 and transfer to internal number (only unsupervised is possible).
Incoming call to 5604 and transfer to external number (supervised and unsupervised is possible).
Outgoing call from 5604 and transfer to internal number (supervised and unsupervised is possible).

The IPBS2 is running on software version 5. The MXe is running on MCD 5.0

This is how I was doing the transfer:
- Answer the call
- Press the "More" soft key
- Select "New Call"
- Dialed the number
- Press "Call"

Am I missing something here?

Title: Re: Not able to make supervised calls with 5604 phone
Post by: wiseguy on March 21, 2013, 09:48:39 AM

To have these kind of options you will need to setup a Multicall button of it's own number. That is in the description of the setup for Dect.

Title: Re: Not able to make supervised calls with 5604 phone
Post by: dutch_tuga on March 21, 2013, 09:53:34 AM

All the phones have the only programmable key programmed as multicall to the same dn (ring as ring type).

Title: Re: Not able to make supervised calls with 5604 phone
Post by: dutch_tuga on March 21, 2013, 12:02:09 PM

This has been solved.

I needed to enable "Enbloc Dialing" in the IPBS configuration.