Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Mikey0 on March 19, 2013, 04:57:18 PM

Title: Voice Channel usage reports
Post by: Mikey0 on March 19, 2013, 04:57:18 PM: I'm looking at how to run reports on UVM port usage (voicemail port usage) statistics, mainly how often i'm maxing them out. I tried using reports in my voice processor as i've done a long time ago in my AXXESS system but that is apparently disabled because im using UVM ??? Not sure that makes sense but it is what it is.

So does anyone have any idea whatsoever on how I can get voice mail channel statistics out of my 5000 system? I'm currently at a loss.

Thanks for your time in reading this,
- Mike
Title: Re: Voice Channel usage reports
Post by: Mikey0 on March 20, 2013, 10:13:07 AM: Bumping for great justice... no one has any ideas here?
heh, quickquestionusa wants me to submit a support ticket to have a tech respond which means getting billed some ridiculous ridiculous amount to MAYBE get an answer to an (i'm assuming) simple question. However I wouldn't be surprised if no one has any idea here either, as I seem to have odd requests or questions.... figured it's worth a shot!
Title: Re: Voice Channel usage reports
Post by: DND ON on March 20, 2013, 10:19:46 AM: I really do miss that feature.
Title: Re: Voice Channel usage reports
Post by: Mikey0 on March 20, 2013, 03:30:07 PM: DND ON, thanks for the support, i'm glad i'm not alone here lol.
Title: Re: Voice Channel usage reports
Post by: acejavelin on March 20, 2013, 06:06:01 PM: Don't know of any real way to do true statistics... I find the easiest way to monitor this is put a DSS/BLF key for the VM extension on phones and when you see the light is lit up on the key, all ports are in use. Not very scientific or reliable, but it is the best I you can do right now. There is some very basic "IP Resource usage" you can get out of the Diagnostic & Admin console advanced monitoring, but it is rarely useful. :(
Title: Re: Voice Channel usage reports
Post by: Mikey0 on March 21, 2013, 05:55:43 PM: Funny you should mention that Ace, this has come up BECAUSE i changed all the voicemail keys over to the voicemail application and I and lots of others began noticing our message key intermittently turning off and on... now im pretty much using S.A.D to track port usage pretty much every hour, just forming a trend of statistics... Anyway, good to know moving to a supposedly more advanced system removed the ability to use some previously handy reports. Thanks for the help guys.
Title: Re: Voice Channel usage reports
Post by: DND ON on March 21, 2013, 08:47:01 PM: At this point, why bother? It's pretty obvious that you need more VM ports.
Title: Re: Voice Channel usage reports
Post by: acejavelin on March 21, 2013, 11:48:26 PM: Quote from: DND ON on March 21, 2013, 08:47:01 PM
At this point, why bother? It's pretty obvious that you need more VM ports.
LOL... I think DND ON hit this one on the head, can't believe the rest of us debated it for 7 or 8 posts before logic took over. :)
Title: Re: Voice Channel usage reports
Post by: ralph on March 22, 2013, 08:03:32 AM: Quote
LOL... I think DND ON hit this one on the head, can't believe the rest of us debated it for 7 or 8 posts before logic took over. :)

Because we're techies. Always looking for new tools.

Ralph