Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mevans1974 on March 18, 2013, 08:30:28 PM

Title: Incoming calls to voicemail after 2 rings
Post by: mevans1974 on March 18, 2013, 08:30:28 PM

Hi All,
We have a 3300 we just installed and it works great until we turn on the auto attendant to answer all calls. When you dial the main number which is copper trunks the AA answer which is not a problem, However when you dial an extension number it will ring the number you dial after about 2 rings the call will go to the user voice mail at the same time the calling party will not hear the ring only a dead silent then the voice mail.

Do anyone know how we can change the timer so that the incoming call can ring more than 2 times while the caller is hearing the ringing.

I have change the timer in the COS of the set but that did not make any difference.

Title: Re: Incoming calls to voicemail after 2 rings
Post by: johnp on March 18, 2013, 09:21:01 PM

Make sure voice mail transfer is unsupervised. Also check if music is played on transfer.

Title: Re: Incoming calls to voicemail after 2 rings
Post by: x-man on March 19, 2013, 08:15:03 AM

If using supervised transfer then check No Answer Recall Timer in the voice mail port Class of Service

Title: Re: Incoming calls to voicemail after 2 rings
Post by: mevans1974 on March 20, 2013, 06:51:11 AM

Thanks,
Turning of supervise transfer corrected my problem.

Title: Re: Incoming calls to voicemail after 2 rings
Post by: LoopyLou on March 20, 2013, 07:48:01 AM

Adjust the trunk class of service.