Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: njsm34 on March 13, 2013, 09:28:50 AM
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Hi all,
Thanks for all your precious input
we have installed two 5550 ip calls in one of our client place. to retrive a call from hold we need to click on holds call tab then retrive key & then 1 . Is it possible to retrive a hold even though we are in some other tab in software console or by any other means can we retrive a call irrespective of in hold tab.
Currently we have to press three key (hold calls tab in software console + retrive +1) to retrive a call from hold . I want to retrive a call by pressing retrive +1 keys only . I mean just pressing retrive +1 i should get first call in hold. retrive +2 i should get second call in hold & so on... is it always compulsory to stay in hold calls tab in software console to retrieve a call from hold ?
what setting i have to do in console or in mcd to work .
Thanks