Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: wilsonjc on March 12, 2013, 06:27:26 AM

Title: Mitel 5000 Music on Hold
Post by: wilsonjc on March 12, 2013, 06:27:26 AM

Hi All.

Bit of a bizzare one here,

I have a 5000 with 4 file based music on hold licenses, which work spot on. but the input on the back of the 5000 doesn't, I've tested this with headphones in to the ipod (that plays the music) and all is well, but I can't get the music to appear when on hold.

I've set the group to use 5000 cp for moh and the trunks to use whatever is on the next device?

Any ideas?

john

Title: Re: Music on Hold
Post by: acejavelin on March 12, 2013, 09:57:37 AM

If you plug in the music source and turn on Background Music on a phone, does the music play out the phones speaker? If not, then the system isn't getting it for some reason, if it plays then it's a programming issue.

Title: Re: Music on Hold
Post by: johnp on March 12, 2013, 07:49:05 PM

Goldwave is great for working with 8K files. It also can read vox vm files.

Title: Re: Music on Hold
Post by: wilsonjc on March 13, 2013, 05:04:55 AM

I probably should post that this was a very complex issue and took hours to resolve.

it did take hours to resolve.

mostly due to layer 8 issues :)

if you plug headphones in an ipod to test, then take headphones out to plug the ipod into the system the music pauses.

most definately an id10t error.

Sorry fellas!

John

Title: Re: Music on Hold
Post by: ralph on March 13, 2013, 06:15:27 AM

Quote

mostly due to layer 8 issues :)

Haven't heard that one before.  Nice.

Ralph

Title: Re: Mitel 5000 Music on Hold
Post by: wilsonjc on March 13, 2013, 07:10:35 AM

Personally I usually find layer 9 issues to be the main ones I run into :)

John

Title: Re: Mitel 5000 Music on Hold
Post by: acejavelin on March 13, 2013, 08:27:13 AM

We used to call these O.H.S. errors... Operator Head Space error

Title: Re: Mitel 5000 Music on Hold
Post by: wilsonjc on March 13, 2013, 09:48:31 AM

i like that one, I think I'll be stealing that :)

Title: Re: Mitel 5000 Music on Hold
Post by: ralph on March 13, 2013, 09:59:08 AM

We normally call them ID-Ten-T, OHS  or PEBCAK errors.

Ralph

Title: Re: Mitel 5000 Music on Hold
Post by: acejavelin on March 13, 2013, 12:52:22 PM

Quote from: ralph on March 13, 2013, 09:59:08 AM

We normally call them ID-Ten-T, OHS  or PEBCAK errors.

Ralph

lol... PEBCAK, haven't heard that one in a while