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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Navara2 on March 05, 2013, 04:18:27 PM

Title: Pushing Caller ID From the PBX
Post by: Navara2 on March 05, 2013, 04:18:27 PM

On these Mitels can I get the PBX to over ride the Carriers caller ID info? Seems I am having some caller ID issues with the doc names coming up now and we havent made any changes to our PBX's? Carrier has checked their Network and says its correct , but in making test calls it still comes up with the Docs name.If I can where can I make that change in the DB on a 5000.

Title: Re: Pushing Caller ID From the PBX
Post by: acejavelin on March 05, 2013, 04:39:46 PM

Typically the PBX does not send NAME information out of the system, most carriers reject this, it is used for inter-PBX Q.SIG networking (not Mitel 5000 networking). Each user can have his/her own outbound caller ID number set, then the lookup is done on the far end to a database that "dips" the number to get name information it presents to the end user.