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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sadzas on May 07, 2009, 12:07:44 PM

Title: Redirect calls from 0 (operator) to extension
Post by: sadzas on May 07, 2009, 12:07:44 PM

Hi all!

Please! help me with this!

My PBX (Mitel 3300) have set two ports for attendant. "Thanks you for call... etc etc" if the caller doesn't dial any option, the call is redirect to VM 0 (operator).

This was working ok, but now, I want that when the caller wait and doesn't dial any option, they been redirect to some extension (by example: 200)

So, what I want is: If the caller doesn't dial any choice, the voice of the PBX say: "You will be transfered to Operator" and that extension 200 rings.

How I do that?

0 is the default VM of the PBX.

Thanks in advance

Title: Re: Redirect calls from 0 (operator) to extension
Post by: sadzas on May 07, 2009, 01:03:53 PM

Something else...

the VM 0 has a recorded voice. I wanna delete it but I only can change it. How can I delete  the recorded voice?