Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: MitelMania on May 05, 2009, 03:04:08 PM
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is there any new fangled way (other than database backup and restore) to cancel stuck message waiting lights on phones? these do not respond to dialed message waiting cancel codes or clearing by console.... often they will show as callback.. other times the show feat ext just has message light on with no callback set..
mitel tech support solution is back up the DB and restore...... anyone found any other way?
-Christopher
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I know what a pain in the tukus that is.
Here's what I do.
(1) be sure the COS of the phone has the option to Erase Messaging waiting then at the phone hit the msg key, read messages, erase.
(2) At the phone hit from the main line, dial the message waiting on code and then the message waiting off code. Twice.
(3) Be sure that all your VM ports in in a single hunt group. Assumes you have embedded vm. Then add a phone with a VM COS, enter the msg waiting on code then the off code. If there are more than one VM hunt group, add the phone to each of them one at a time, then enter the on/off code.
(4) renumber the extension to something else. Rebuild the phone.
Ralph