Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: lynnalan99 on February 05, 2013, 03:03:16 PM

Title: Work Timer options not showing on phones
Post by: lynnalan99 on February 05, 2013, 03:03:16 PM

Hello everyone,

I have a newly installed 3300 MCD phone system.   I am having work timer issue.   When 3 or more customers are holding in the queue the agents are NOT presented an option to cancel the work timer.  2 or less and the agents are.   Very odd?   I have verified that the calls they are getting are from the queue.

Any thoughts are suggestion on what to look at?

Thanks in advance...
Alan

Title: Re: Work Timer options not showing on phones
Post by: ralph on February 05, 2013, 03:29:33 PM

What version of software?

Ralph

Title: Re: Work Timer options not showing on phones
Post by: lynnalan99 on February 05, 2013, 04:37:32 PM

Release 5.0 SP2

Title: Re: Work Timer options not showing on phones
Post by: LoopyLou on February 06, 2013, 07:39:04 AM

That is weird. Don't think there is any type of threshold you can get which overrides the work timer.