Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: glenndmartin on February 05, 2013, 09:48:06 AM

Title: Mas Call director Prompts always in American
Post by: glenndmartin on February 05, 2013, 09:48:06 AM

I have setup a load of call flows and selected UK english from the actions,set prompt

but when i dial into call director to record the menus and messages needed it also talks back to me in USA english

any ideas i have never had this on Nupoint standalone only MAS

Title: Re: Mas Call director Prompts always in American
Post by: markyb73 on February 05, 2013, 02:07:51 PM

I thought they were always in American, MAS and standalone.
Could be wrong though.
Something i just accept.

Title: Re: Mas Call director Prompts always in American
Post by: martyn on February 05, 2013, 04:48:50 PM

If the language has been set to proper (UK) English then the prompts should be in that language.

It's a little unclear. Is this on standalone or MAS integrated?

Title: Re: Mas Call director Prompts always in American
Post by: glenndmartin on February 06, 2013, 04:22:52 AM

its in mas

all other prompts are in UK english just call director

i have installed Nupoint stand alone last week and setup is the same apart from the prompts are in UK english

Title: Re: Mas Call director Prompts always in American
Post by: smarbar on February 09, 2013, 10:24:49 AM

Have you set the language on the line group as well as the MSL Applications suite language?

Title: Re: Mas Call director Prompts always in American
Post by: glenndmartin on February 11, 2013, 03:27:37 AM

Quote from: smarbar on February 09, 2013, 10:24:49 AM

Have you set the language on the line group as well as the MSL Applications suite language?

Hello Yep

all over parts of MAS including MCA are in Uk english just call director

Title: Re: Mas Call director Prompts always in American
Post by: LoopyLou on February 21, 2013, 08:14:13 AM

Any FCOS option specific to language for a call director?

Title: Mas Call director Prompts always in American
Post by: smarbar on February 23, 2013, 06:32:16 AM

What version of Mas and nupoint are you running?