Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: weisssj on February 01, 2013, 01:12:18 PM

Title: CRA - Blind Transfers?
Post by: weisssj on February 01, 2013, 01:12:18 PM

I am using a CRA for auto-attendant use.  I have a seperate one for each mode - day/night.  If a caller dials an extension, and they do not answer, it is recalling back rather than going to that extension's voicemail.

I will say that I have it so when they dial 0 it rings a hunt group for the front area phones to all ring at once.  If they do not answer, I have it set to go to a different CRA that gives them the option to press a key to leave a message in their "general" mailbox.

What am I doing wrong here?

Appreciate any insight.

Title: Re: CRA - Blind Transfers?
Post by: DND ON on February 01, 2013, 01:49:19 PM

The problem is that calls don't forward to voice mail after ringing the phone?

Either the station has no forward path to voice mail, or forwarding is turned off.

Title: Re: CRA - Blind Transfers?
Post by: weisssj on February 01, 2013, 02:01:19 PM

Prior to using the CRAs - it was working as should.  Call an extension and it went to voicemail.

Title: Re: CRA - Blind Transfers?
Post by: DND ON on February 01, 2013, 05:27:51 PM

Make sure  AA/VM is enabled as a forward condition in the station forward path. By default, it enabled.