Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: chrismitel on January 22, 2013, 05:15:29 AM

Title: Audiotex Recordings
Post by: chrismitel on January 22, 2013, 05:15:29 AM

Hi All,

My colleague has asked is it possible to upload professionally recorded audiotex recordings.  I have checked out the web gui on one of our systems and can only see an option to upload html apps and MOH.  The system I am trying to do this on is 5.1.0.35.  Not sure yet what version of software my colleagues is on.

I can't see this anywhere and not sure if this is possible but can anyone confirm if it is?

I know it is possible on the 3300 but cannot see it anywhere on the 5000.

Thanks in advance.

Regards

Title: Re: Audiotex Recordings
Post by: ralph on January 22, 2013, 06:07:54 AM

If I remember correctly from school, this can't be done.
What we talked about in class is having to find devices that would connect to a phone's handset and then play and MP3/WAV while recording on the system.

Ralph

Title: Re: Audiotex Recordings
Post by: acejavelin on January 22, 2013, 08:31:56 AM

Quote from: ralph on January 22, 2013, 06:07:54 AM

If I remember correctly from school, this can't be done.
What we talked about in class is having to find devices that would connect to a phone's handset and then play and MP3/WAV while recording on the system.

Ralph

This is correct, there is no way I am aware of to load the Audiotex recordings, only MOH.

Title: Re: Audiotex Recordings
Post by: NTEDave on January 23, 2013, 03:37:20 AM

I got our soldering fella to make up a headphone jack to female RJ11 plug so I can unplug the handset and plug the curly cord straight into my laptop via the adaptor.

It's not crystal clear but it sounds better than recording through the mouthpiece.

Title: Re: Audiotex Recordings
Post by: ralph on January 23, 2013, 06:06:27 AM

If we could find a link to a product that will do that (prefer Amazon) then we can post it in this thread.

Ralph

Update:
FOUND IT!!
JK Audio Voice Path Telephone Handset Audio Tap for Phone Conversation Recording to Computer Cards (http://www.amazon.com/gp/product/B003Y5D7RG/ref=as_li_qf_sp_asin_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B003Y5D7RG&linkCode=as2&tag=mitelforums.com-20)
Does both recording and playback.

Title: Re: Audiotex Recordings
Post by: jmarx on January 23, 2013, 01:38:24 PM

You can also go to the sandman at www.sandman.com at look for part number MSC3M handset audio feeder, I have a same problem with recording a wav file to the audiotex with an adapter that I made up that muted the transmitter on the handset so it would not hear the backround. When I played the recording and listen to it on the handset it was clear but when I played it back it was distorted. Tech support advise me to put a 10,000 ohm resistor in series with the tip that pads down the audio going into the handset jack on the phone.

Title: Re: Audiotex Recordings
Post by: ralph on January 23, 2013, 06:20:36 PM

Thanks jamrx.
Bear in mind though, purchases from Amazon helps to support this forum.
That's why I try to go to Amazon first.

Ralph