Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: alejandr0 on January 21, 2013, 08:41:56 AM

Title: EXTERNAL BUSY - can't make any external phone calls
Post by: alejandr0 on January 21, 2013, 08:41:56 AM

Hello everyone,

I am beginning to work with this Mitel SX 200 PBX. Everytime I try to make an external call I get the "external busy" message.
I wonder if you guys with more experience could tell me the forms I should be looking to fix this.

thank you.

Title: Re: EXTERNAL BUSY - can't make any external phone calls
Post by: acejavelin on January 21, 2013, 10:26:30 AM

All the trunks that you have access to on that route are in use or unavailable for some reason. "EXTERNAL" is likely a trunk group name.

Can other phones make calls?

Title: Re: EXTERNAL BUSY - can't make any external phone calls
Post by: ralph on January 21, 2013, 11:00:49 AM

You can't make any calls?
I'd suggest you call your carrier and have them look at the trunks.

Ralph

Title: Re: EXTERNAL BUSY - can't make any external phone calls
Post by: alejandr0 on January 21, 2013, 02:30:25 PM

thanks for your answers.


acejavelin: No one can make any external call.

ralph: I just called them, they say the trunks are OK but they are receiving an Alarm. Actually it shows a MAJOR alarm.

I remember just adding a String to dial after 9 for international calls, from here (Mexico) it would be 00 + country code  + area + number.
somebody had to make a phone call to China and couldn't make the call. now I can't make any call being local, Int; or to cellphones.

Our provider is bad, he will check the problem later today, unsure about the time.
Hopefully is just a configuration issue and not a hardware issue.

Title: Re: EXTERNAL BUSY - can't make any external phone calls
Post by: liveone on November 14, 2014, 03:53:15 PM

anybody find the solution to this? I'm having the same issue.

Title: Re: EXTERNAL BUSY - can't make any external phone calls
Post by: ralph on November 14, 2014, 04:23:24 PM

If your trunks have been working for a long while, go to your carrier first.
Odds are the issue is with the carrier.
You may see an alarm on your system.
This will be a good indication that you have a down T1.

Ralph

Title: Re: EXTERNAL BUSY - can't make any external phone calls
Post by: liveone on November 19, 2014, 12:02:27 PM

Found out my PCI card went bad. Replaced it with a spare and phones started to work again.


Can you direct me to a link that will help me with login  to the program. I have a xp machine and i'm trying to login to the Mitel with Hyperterminal, default settings, serial cable, and still can't get the program to show up anything. thanks.

Title: Re: EXTERNAL BUSY - can't make any external phone calls
Post by: johnp on November 19, 2014, 06:37:10 PM

9600 N81 no flow control should work for most systems. Connect and hit enter a few times. If this doesn't bring up the login, reboot phone system and try it again.