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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sadzas on April 17, 2009, 10:57:57 AM

Title: Can't pick call
Post by: sadzas on April 17, 2009, 10:57:57 AM

Hi all!

I can't pick a call from only one extension. When i try, I get 0 in my display.

All of the rest of the extensions work just fine.

The configuration of this extension is the same that the rest.

I don't understand.

Thanks in advance

Title: Re: Can't pick call
Post by: Mattmayn on April 20, 2009, 07:05:32 AM

How are you trying to "pick" the call? Is it an appearance of a line, a hunt group, ring group, directed pick up?
More information would be helpful.

Title: Re: Can't pick call
Post by: ralph on April 20, 2009, 03:26:17 PM

(1) Are you using a group pickup or directed pickup?
(2) Are there any dialing conflicts with the number you are trying to pick?

Ralph

Title: Re: Can't pick call
Post by: sadzas on April 22, 2009, 04:59:23 PM

Quote from: ralph on April 20, 2009, 03:26:17 PM

(1) Are you using a group pickup or directed pickup?
(2) Are there any dialing conflicts with the number you are trying to pick?

I'm trying directed Pickup. I defined "*6" for pickup.

Title: Re: Can't pick call
Post by: ralph on April 24, 2009, 03:06:38 PM

Verify that in your Feature access codes you do not have anything that starts with a "6",
Then verify in system speed dial form, call rerouting assignment forms and page groups that there is not conflicts.

Ralph