Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Josti013 on December 06, 2012, 05:55:41 AM

Title: Cordless headset
Post by: Josti013 on December 06, 2012, 05:55:41 AM

I have á cordless headset connected to the Mitel 5330 IP, here i would like to connect a listen along set (meeluisterstick) on.
Does anyone have a cleu if this is possible?

Title: Re: Cordless headset
Post by: johnp on December 06, 2012, 07:00:54 AM

Wouldn't silent monitoring be better?

Title: Re: Cordless headset
Post by: Josti013 on December 06, 2012, 07:10:01 AM

We have a 3300 ,and we want to train someone and therefore that person must have the ability to listen with the callcenter operator who is using the cordless headset.

Title: Re: Cordless headset
Post by: ralph on December 06, 2012, 07:51:45 AM

You may be able to get a 'Y' cable from the headset mfg.  Check with them.

But I agree with johnp.   Silent monitor works well for this app.

Ralph

Title: Re: Cordless headset
Post by: Mattmayn on December 07, 2012, 08:09:53 AM

I assume the wireless headset is a third party model not the Mitel model that has the wireless module in the phone? If it is the Mitel model, you will have to use silent monitoring because I don't think the audio will be anywhere else for you to grab.