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Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: telecom_guy on April 13, 2009, 03:13:30 PM

Title: Outbound CallerID
Post by: telecom_guy on April 13, 2009, 03:13:30 PM

Hello,

We currently have an SX-200, any outbound calls shows up on the caller ID as private or unkown.  Is there a way we can unblock the caller ID?  Can we program to dial to unblock callerID? Verizon told us it would cost $600 to change the caller ID because we need to convert to a PRI line instead of a DS0.  I think something is fishy but not sure.  Any ideas would be great.

Thanks

Title: Re: Outbound CallerID
Post by: ralph on April 13, 2009, 04:00:15 PM

If you are using a DSO then Verizon is correct.  You need a PRI.   No way to put out caller ID.
But...
Having said that.   Verizon should be putting out a default caller ID.  Any call made from your DSO should at least show your billing number.

Ralph

Title: Re: Outbound CallerID
Post by: jstevens78239 on June 18, 2009, 07:33:48 PM

Yeah, make sure you've not asked your carrier to block your calling name or have you as unlisted. You should be sending default billing number and your billing name, even without a PRI. You only need a PRI to selectively send your own caller id (like each station's DID).