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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: dutch_tuga on November 19, 2012, 03:31:58 PM

Title: Call on hold timer 5550 ip
Post by: dutch_tuga on November 19, 2012, 03:31:58 PM

Hi everyone,

Is there a way to get automatically a call on hold back on the 5550 IP? Like a pop up or something?

I have the call wait timer on the COS set on 30 seconds. On the attendant software on "Queued calls" I have the "Parked calls" timer set also to 30 seconds, but anytime a call is put on hold, it remains there without a warning to the receptionists.

Is this possible?

Title: Re: Call on hold timer 5550 ip
Post by: ralph on November 19, 2012, 03:55:13 PM

Check the COS of the trunks that ring into the console.   You may be looking at that wrong hold timer.

Ralph

Title: Re: Call on hold timer 5550 ip
Post by: dutch_tuga on November 19, 2012, 04:56:19 PM

Thanks Ralph,

I was looking at the COS of the console. I have changed the timer on the COS of the trunk, and is working now.