Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: fcutler on November 13, 2012, 05:38:43 PM
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Greetings,
I am having an issue with a 5220 phone where picking up the handset or using the Plantronics wireless headset with lifter does not automatically answer a call or pick up a line. The line key must be pressed to answer and the Cancel key must be pressed to hang up.
I have seen this issue before and resolved it by deleting the extension and then recreating it. The first time it happened I tried moving the extension to a different phone, first a 5224 and then a 5330. The same behavior persisted on these other phones so I assume it must have something to do with the extension, not the phone.
I can delete and recreate this extension like before to fix the issue, however, I thought I would put this out there in hopes of finding an answer to why this is happening.
Thanks in advance,
Forrest
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Two things will do this:
1- You have the "headset" feature turn on. You can verify by going to maintenance commands and entering "loc fe ext <ext>"
It will show you if the headset feature is active. You can deactivate it via FAC.
2- The COS assigned to the phone does not have "ringing line select" active.
My money is on the headset feature.
Ralph
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That was it, thank you so much! In FAC there is Multiline Set Headset - On/Off codes. It was simply a matter of dialing #52 on the extension to turn it off.
I really appreciate the help and this site. Thanks again.
Forrest