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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gimitel on November 06, 2012, 10:54:56 PM

Title: 3 ring before reaching the Auto Attendant
Post by: gimitel on November 06, 2012, 10:54:56 PM

Hi there Mitel friends. I programm an auto attendant. I work fine, but when i call the mainnumber of the company i can hear at least 2 a 3 rings before i can reach the auto attendant. Is there a way that i can change this, to shorter the amount of rings before reaching the auto attendant?

Title: Re: 3 ring before reaching the Auto Attendant
Post by: martyn on November 06, 2012, 10:57:12 PM

Is the call directed to the AA via a first alternative RR, or via D/N1/N2 service?

Title: Re: 3 ring before reaching the Auto Attendant
Post by: x-man on November 07, 2012, 04:46:23 AM

Analog lines? Turn off the Display ANI/DNIS/ISDN Calling/Called Number in the Trunk COS.

Title: Re: 3 ring before reaching the Auto Attendant
Post by: ralph on November 07, 2012, 05:47:12 AM

I would think the COS mark would be "ANI delivery Trunk".
I suspect the system is waiting for caller ID before actually ringing the AA.

Ralph

Title: Re: 3 ring before reaching the Auto Attendant
Post by: Mattmayn on November 07, 2012, 08:59:16 AM

If the COS options don't fix it, look in the trunk attributes and disable the CLASS trunk option.

Title: Re: 3 ring before reaching the Auto Attendant
Post by: gimitel on November 07, 2012, 11:26:29 AM

Thanks Mitel frieds, i will check it tomorrow.

gimitel