Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Mattmayn on November 06, 2012, 11:19:12 AM

Title: EHDU problems
Post by: Mattmayn on November 06, 2012, 11:19:12 AM

I have a site with 7 EHDU phones that are used for 24/7 support with one person being on call at a time. Six of the phones do exactly what they are supposed to do, but the 7th doesn't. All of the mobiles are configured the same so I am lost on this one. I can stat the extension that is programmed as the EHDU and it shows the correct logged in/out status along with the mobile number and you can make calls through the 3300 from that mobile.

I watched a CCS trace (didn't save it, shame on me) and you can see the system dial the correct mobile number for this user but they get a busy instead of ring back and the mobile never rings.

MCD 5.0 SP1

Any ideas?

The ARS is correct because you can call the mobile manually and it works.

Title: Re: EHDU problems
Post by: johnp on November 08, 2012, 07:37:02 PM

Maybe missing the 9 for ars or no pin for permanent login

Title: Re: EHDU problems
Post by: Mattmayn on November 09, 2012, 11:22:04 AM

The 9 is there for sure and the PINs aren't used because I am using CRS on the trunks.

Title: Re: EHDU problems
Post by: martyn on November 11, 2012, 06:10:42 PM

Are all of the EHDU numbers set to the same COS?

Title: Re: EHDU problems
Post by: Mattmayn on November 12, 2012, 07:31:28 AM

They are all in the same COS.

I haven't been able to get my hands on the mobile device yet to test it. I have been relying on the user for testing.