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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: donbru01 on October 31, 2012, 09:41:13 AM

Title: Mitel 3300 Debug Commands
Post by: donbru01 on October 31, 2012, 09:41:13 AM

Hi at all ,

there are command to debug this logs , and if it is possible restart CID:4909160 alredy exists


Log Number:    4282
Date:    2012/Oct/31
Time:    11:32:43
Source:    MSGMH
Description:    Open MID:8494bdf1 CID: 494b16a MSGConnection[CID:4909160] already exists, OpenRxNack to CCC. 
File Name and Line Number:    MSGNegotiator.cpp;367


Log Number:    4280
Date:    2012/Oct/31
Time:    11:32:40
Source:    CCC_Ipsw
Description:    CompleteFsmRequest: MID:9b36bdcf CID: 4909160 PCC[ 0x4909160 ]: Tx[ IP_PHONE, PortId:359, CompId:1, DN:458 ] Rx[ TDM, PortId=14, CompId=24, DN: ] completed in [ 10000 ] msec in state [ RX_CLOSED ] with a failure [ FSM_RX_CLOSE_TIMEDOUT ]
File Name and Line Number:    IPSwSP_fsm.cpp;5176

Title: Re: debug
Post by: martyn on October 31, 2012, 06:01:13 PM

I'm not quite sure what you are trying to do here, can you provide some more information on the problem?

Title: Re: debug
Post by: donbru01 on November 01, 2012, 09:15:05 AM

Thanx Martyn ,

Issue: sometime incoming call goes to extension ( random ) , than when extension answer a call it drop .When i have this issue Logs is 4280  , after extension cannot call to external or receive call from external .
1. extension place a outgoing call after zero prefix , i receive congestion
2. extension when answer a external incoming call , call drop
in this case i have logs 4282 connection already exists.....
Need first reset a extension , but after 2/3 calls issue occurs
After more restart extension , issue moved to another extension , sometime issue occurs at a multiple extension at same time .

Need restart system , for 1/2 day all work fine after issue occurs .
Normally issue are on TDM, PortId=14, CompId=24 or Tx[ TDM, PortId:3, CompId:13

I don't know very well mitel icp3300 , this issue occurs after upgrade 14 sip trunk from mitel to cisco call manager . But i suppose we are a problem on tdm o database corrupted .

I want know if it possible trace examole [CID:4909160] already exists for restart connection or disable some port fault ... without restart callserver .

ps. when phone cannot place outgoing/incoming call , if i debug extension using up/down release up (cfg 234) and i go to maintenance i have a logs recorded .

ps. i have try system not sincronize with PSTN , after manage correctly clock with isdn issue are decrese . But sometime occurs

Help me !!