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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: kchall on October 11, 2012, 08:03:13 AM

Title: Invalid Software License
Post by: kchall on October 11, 2012, 08:03:13 AM

Get "Invalid Software License" after each mitel 5000 re-boot.
I have to load license every time after a reboot
Any help?

Title: Re: Invalid Software License
Post by: acejavelin on October 11, 2012, 09:16:24 AM

Is this a new issue?

Have you done a "Backup Database Save" before doing the reset or waited til 11:00pm when it is done automatically?

Title: Re: Invalid Software License
Post by: kchall on October 11, 2012, 10:18:02 AM

This was noticed after install on 6/17/2012. The key has been moved to different usb, the ps1 has been reimaged, and the flash has been replaced all sugestions from Mitel. Nothing has worked. Any suggestions??

Title: Re: Invalid Software License
Post by: Tech Electronics on October 11, 2012, 01:22:37 PM

Kchall,

This may sound like a stupid question, but it has to be asked. You did license the system using the PS-1 USB Dongle Hardware ID right?

Changing out the Compact Flash Drive will have no effect on the database license since it resides on the PS-1 if you have one, same as the embedded Voicemail.

Thanks,

Steven

Title: Re: Invalid Software License
Post by: kchall on October 11, 2012, 02:26:26 PM

YES

Title: Re: Invalid Software License
Post by: kchall on October 11, 2012, 02:29:38 PM

All the steps taken have been Mitel suggested attempts to fix this..... Could it be the key itself?

Title: Re: Invalid Software License
Post by: NTEDave on October 11, 2012, 04:21:02 PM

Have you got the key plugged into the back of the PS-1 rather than the front of the main 5000 CCU?

It needs to be plugged into the PS-1

Title: Re: Invalid Software License
Post by: kchall on October 12, 2012, 07:18:57 AM

Yes, it is plugged in to the PS-1

Title: Re: Invalid Software License
Post by: acejavelin on October 12, 2012, 08:15:08 AM

I haven't worked on a 5000 with a PS-1, but is it similar to the Axxess with a stand-alone Windows PC essentially acting as the main processor?

Title: Re: Invalid Software License
Post by: kchall on October 12, 2012, 10:28:14 AM

Now Mitel is sending me a new key. I will let you all know how that works out.
Thanks for the input

Title: Re: Invalid Software License
Post by: acejavelin on October 12, 2012, 10:41:52 AM

If this is a Windows PC, by default they typically turn on Power Savings for the USB ports, which causes it to not see the software key...
I have run into issues with software keys in Attendant PC Consoles and a few simple changes usually fix it.

Go to the Windows Device Manager (Right Click My Computer and select Properties, then Device Manager) and go to the Universal Serial Bus Controllers section torward the bottom and expand it.

Now open each entry's Properties and look for a Power Management tab and ensure that the option "Allow the computer to turn off this device to save power" is NOT ticked. Not all entries will have this option or tab, that is normal.

I know that fixed issues with PC Attendant Consoles not seeing the software key.

Title: Re: Invalid Software License
Post by: NTEDave on October 12, 2012, 05:32:56 PM

The PS-1 older style is a 1U 5000 lookalike Linux server.

If you bought one now its a 1U dell server running the same Linux OS.

Title: Re: Invalid Software License
Post by: acejavelin on October 13, 2012, 01:45:40 AM

Quote from: NTEDave on October 12, 2012, 05:32:56 PM

The PS-1 older style is a 1U 5000 lookalike Linux server.

If you bought one now its a 1U dell server running the same Linux OS.

Oh... nevermind what I said before then... but if you get a PC Attendant Console that does this, then I got ya covered!  ;D