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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: arthurmo on October 09, 2012, 06:35:40 AM

Title: Silent monitoring 3 way monitoring
Post by: arthurmo on October 09, 2012, 06:35:40 AM

Hello, I have a cluster of ISS mcd5.0 running using sip lines. When a supervisor wishes to listen into the agent they enter the code and start monitoring the call. If the agent then puts the internal call on hold and then dials out  to an external number the monitoring supervisor stays with the internal call. If they clear down the monitor and launch it again they get silence until the agent returns to the internal call. Has anyone come across this and have any ideas? I have been looking into COS options for both the users and trunks but haven't hit on a winning combination yet.

Title: Re: Silent monitoring 3 way monitoring
Post by: ralph on October 09, 2012, 07:23:18 AM

I suspect that the supervisor can only monitor the prime line.   
I don't think you can monitor non-prime lines.

Ralph

Title: Re: Silent monitoring 3 way monitoring
Post by: bluewhite4 on October 09, 2012, 10:11:57 AM

Monitoring of non-prime lines is supposed to be delivered in MCD 6

Title: Re: Silent monitoring 3 way monitoring
Post by: arthurmo on October 12, 2012, 09:03:14 AM

thanks for the answers anyone know when 6 is due?

Title: Re: Silent monitoring 3 way monitoring
Post by: ralph on October 12, 2012, 11:02:49 AM

I thought I heard December-ish.   Can't think of where I heard that though.

Ralph