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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: dansanity on October 05, 2012, 10:13:12 PM

Title: Clicking noise on some calls
Post by: dansanity on October 05, 2012, 10:13:12 PM

Some incoming calls have clicking sound every few seconds and it doesn't happen all the time. we are using mitel 3300 release 7 with PRI. there is no packet loss or framing loss in the pri.   

Title: Re: Clicking noise on some calls
Post by: ralph on October 06, 2012, 07:46:40 AM

I usually associate the clicking noise with the PRI.   
But, just because your PRI looks good at the interface it doesn't mean there isn't a problem deeper in the carriers network.
Try to see if you can associate the clicks with an exchange or LD calls.

Ralph

Title: Re: Clicking noise on some calls
Post by: acejavelin on October 06, 2012, 01:11:19 PM

I have to agree with ralph on this one, this is almost always a PRI or T1 issue, often related to clocking. Verify your clocking source is set correctly and if the problem continues I would contact your PRI vendor.