Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: PuntsWorth on October 05, 2012, 06:56:51 AM

Title: RAD Ports
Post by: PuntsWorth on October 05, 2012, 06:56:51 AM

Hi,

I have to update the RAD port message.

Which is the best way to find out the current message so I can find out the correct RAD port number to upload the new WAV ?

Thanks

Title: Re: RAD Ports
Post by: ralph on October 05, 2012, 08:32:49 AM

We'd need to know what the RAD is being used for 1st.
I'll assume it's a RAD for an ACD path.
Look in the path and find the directory number of the recording.
That directory number could be a hunt group or an embedded VM port (or an external device)
If it's a hunt group, find the member(s).
Next go to Voice Mail -->> system greeting -->>VM Greetings.
Find the port that is associated with the RAD and look up the greeting.  It should say "RAD Set Greeting X"
Next go to Voice Mail -->> system greeting -->>VM RAD Greetings
That will show you the greetings you have to change.

Ralph