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Mitel Forums => Mitel Software Applications => Topic started by: daryler on October 04, 2012, 11:14:23 AM

Title: UCA client shows Deskphone and Cell phone mulitple times
Post by: daryler on October 04, 2012, 11:14:23 AM

Why does my UCA (5.0.27) show my deskphone and my cell phone for twinning 5 times under communications in UCA.  It also shows when you right click the UCA icon in the desktop tray.  How can I lower that to one for each?(http://)

Title: Re: UCA client shows Deskphone and Cell phone mulitple times
Post by: bluewhite4 on October 04, 2012, 04:33:23 PM

If your phone is a multiline set, with several multicall keys of your extension number, then they will show up in UCA as seperate lines.

Title: Re: UCA client shows Deskphone and Cell phone mulitple times
Post by: daryler on October 04, 2012, 04:35:56 PM

I have two Call Keys and one IC key.  That is three.  Why Five?  Why even three if I have those keys on my phone anyway.  Just seems like they could program UCA to know it is repetitive.

Title: Re: UCA client shows Deskphone and Cell phone mulitple times
Post by: bluewhite4 on October 04, 2012, 04:38:20 PM

Not sure why it would show 5.

The reason it show each one individually is so that you can place a call on hold for each of those lines, then manually choose another line to place a second outbound call out on. This is especially important for softphone users.