Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: njsm34 on October 04, 2012, 10:29:11 AM

Title: CALL IS NOT GETTING DISCONNECTED...
Post by: njsm34 on October 04, 2012, 10:29:11 AM

HI ALL,

CALL IS NOT GETTING DISCONNECTED WHEN ANY SIP PHONE (GRANDSTRAM, KNOFTEL) REJECT A CALL.THE FAR END PERSON STILL LISTEN THE RINGING EVENTHOUGH CALL IS REJECTED BY SIP PHONE

SYSTEM DETAILS:
Release level is 5.0 sp2 pr1
ACTIVE SOFTWARE 11.0.2.19
CALL CONTROL RELINK: 41.0.2.14_SP1
PLATFORM MXEIII.

THANKS

Title: Re: CALL IS NOT GETTING DISCONNECTED...
Post by: ralph on October 04, 2012, 07:53:26 PM

Is this happening to internal calls or external call (or both)?
Is the calling extension a SIP device also?

Ralph

Title: Re: CALL IS NOT GETTING DISCONNECTED...
Post by: njsm34 on October 05, 2012, 01:39:08 AM

BOTH INTERNAL AS WELL AS EXTERNAL CALL NOT GETTING DISCONNECTED .

YES CALLING EXTENSION IS SIP DEVICE

WITHIN MITEL IP PHONE IT IS WORKING FINE.

Title: Re: CALL IS NOT GETTING DISCONNECTED...
Post by: ralph on October 05, 2012, 05:57:05 AM

What do you mean by "reject" a call.   Is the user just not answering or does the user do something to reject the call?

I suspect the solution will be found in the SIP Device Capabilities form.   Try playing with those settings.
Worse case, you may have to do a wireshark sniff on the phone and post it here.

Ralph

Title: Re: CALL IS NOT GETTING DISCONNECTED...
Post by: njsm34 on October 14, 2012, 10:49:43 AM

HI ALL,


PLEASE FIND THE ATTACHMENT .I HOPE THIS MAY BE USEFUL TO SOLVE THE ISSUE. I TRIED WITH SIP CAPABILITIES BUT ISSUE IS STILL DER...

THANKS A LOT