Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jvdpol on September 27, 2012, 03:58:00 AM

Title: Voicemail greeting issue, help needed
Post by: jvdpol on September 27, 2012, 03:58:00 AM

Environment: Mitel 3300Mxe controller with voicemail which is used for announcements and ivr menu.

To record an alternative message we use the integrated voicemailnumber 820 in our case. A free greeting number has been selected and re-recorded. The problem is when i call the integrated voicemail system and choose to listen a recorded announcement i get the newly recorded message, on -every- port i choose.

To make it even stranger, when i directly call the voicemail port on the mitel to listen to the announcement i get the -old- announcement. (for instance extension 805 which has greeting number 5 attached which has been re-recorded)

What am i missing?

Title: Re: Voicemail greeting issue, help needed
Post by: jvdpol on October 04, 2012, 01:40:12 AM

Problem solved: The new recorded message wasn't confirmed through the admin voicemailbox. When a newly recorded message is not confirmed it is heard on all the announcements until the message is confirmed.