Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: ralph on August 31, 2012, 11:13:11 AM

Title: UCA Andorid/iPhone Client - Call Answer Options
Post by: ralph on August 31, 2012, 11:13:11 AM

I have a user that is using Android phone that when his phone rings with a mobility call he has to dial a number on the keypad to answer it.   I've been digging through the docs (RTFM) but can't find anything on it.    It's some type of answer confirmation.

Anyone know where to turn this off on the client?

Ralph

Title: Re: UCA iPhone Client - Call Answer Options
Post by: Mattmayn on August 31, 2012, 01:18:51 PM

I haven't used the UC Mobile does it use a EHDU user?

I know when you use EHDU it is a COS option "Hot Desk External User - Answer Confermation."

Title: Re: UCA iPhone Client - Call Answer Options
Post by: Mattmayn on August 31, 2012, 01:22:32 PM

I just looked at a demo system here that has the licensing and there is an "Answer Confirmation" option under the options tab that should do it.

Title: Re: UCA iPhone Client - Call Answer Options
Post by: ralph on August 31, 2012, 01:26:05 PM

Thanks Matt,
I'm pretty sure that's the answer.   Turned it off.  I left a VM for the user to turn his twinning back on.  He's took a day off so I don't think I'll get an answer until Tuesday.

Again, thanks.   I knew that option existed but just couldn't find it.  Never thought it would be a COS option in the PBX rather than an option in UCA.

Ralph

Title: Re: UCA Andorid/iPhone Client - Call Answer Options
Post by: ralph on September 03, 2012, 05:31:00 PM

Sorry about wasting everyone's time on this one.
Turns out I made a classic mistake of believing what the user told me.   He said he was using UCA on his Android.
Turns out he was really using Dynamic Extension.
Once Mattmayn pointed me in the right direction I smacked myself in the forehead and fixed the dang thing.

Ralph