Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mayerfeld on August 16, 2012, 05:49:08 PM

Title: phone won't inititalize
Post by: mayerfeld on August 16, 2012, 05:49:08 PM: I have a 5020IP phone. When I plug it into the network, the screen says "dhcp: offer 1 rej" then "dhcp: offer 2 rej" etc,
What can I do to get the phone to initialize?
Thanks
Title: Re: phone won't inititalize
Post by: ralph on August 16, 2012, 06:18:07 PM: Odds are pretty good that the data port you're plugged into isn't correct.
Or --- you have a rouge DHCP server on the network.

Try unplugging another IP phone and plugging it back in to be sure it's coming up ok. if not, then you have a DHCP server error.

Ralph
Title: Re: phone won't initialize
Post by: mayerfeld on August 16, 2012, 06:28:26 PM: I plugged in another phone after this one at the same location and it initialized perfectly...
Title: Re: phone won't inititalize
Post by: acejavelin on August 16, 2012, 09:37:50 PM: I would Restore Defaults on the phone, then go to the DHCP server in any VLANs (voice and data is applicable) and check the leases for that phones MAC address and delete them, then try again.
Title: Re: phone won't inititalize
Post by: bobcheese on August 19, 2012, 03:33:49 PM: 5020's are old phones. If you have a new 3300 the chances are it is not being offered the correct DHCP options. 5020 will require the 'old' options 128. 129 etc where as newer handsets will accept option 125
Title: Re: phone won't inititalize
Post by: ralph on August 19, 2012, 08:40:14 PM: Good call BobCheese.
I forgot about that.

Ralph
Title: Re: phone won't inititalize
Post by: august on August 19, 2012, 09:23:50 PM: If I remember correctly, if you have an old 5020, other than the dual port 5020, it will not accept an ip address if you use LLDP and maybe CDP.
Title: Re: phone won't inititalize
Post by: ralph on August 20, 2012, 05:52:27 AM: So the simple work around for mayerfeld is to set the IP address statically.

Ralph
Title: Re: phone won't inititalize
Post by: mayerfeld on August 20, 2012, 05:48:44 PM: how do I set a static IP for the phone?
Title: Re: phone won't inititalize
Post by: ralph on August 20, 2012, 08:05:05 PM: Hold the 9 key while booting the phone. It will then put you into a series of questions. You want to Modify Static Values.

Ralph