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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: vman12586 on August 02, 2012, 03:23:00 PM

Title: Mitel model 8560 Keypad
Post by: vman12586 on August 02, 2012, 03:23:00 PM

This is an interesting one; all the phones in our office do not recognize keypad entry only during a call. When dialing out for the first time, or transferring employees internally, all functions of a keypad on the phone works just fine. Once I contact automated service, lets say Verizon, their system asks to input a 10 digit phone number. This is where the keypad on the phone is not recognized. I've attempted to call a few different numbers, with identical situation and all of them did not recognize my keypad.

My system's Mitel 5000 Communications Platform
Call processing version 4.0.3.108
Voice Processor version 4.0.3.107

Preciated.

Title: Re: Mitel model 8560 Keypad
Post by: ralph on August 02, 2012, 04:02:35 PM

I've see this on a 3300.   PRI protocol mismatch.
Check your protocol settings and review with your carrier to be sure they match.

Ralph

Title: Re: Mitel model 8560 Keypad
Post by: bluewhite4 on August 02, 2012, 10:28:31 PM

I've also seen something similar with a Telco SIP product that terminated to the PBX via PRI. It actually turned out to be a DTMF issue on the Telco side.

Title: Re: Mitel model 8560 Keypad
Post by: dfleschute on August 21, 2012, 11:21:58 AM

You may want to increase your DTMF timer.  It is is too short, it will not be recognized by some systems.