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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: marcrp on July 24, 2012, 04:37:22 AM

Title: Split ACD Calls
Post by: marcrp on July 24, 2012, 04:37:22 AM

Hi

Someone asked me if it's possible to split incoming calls to a DDI that goes to ACD queue on our site and a ACD queue on another site via SIP (they don't use Mitel equipment)

The only way I can think of doing it is setting up a circular hunt group with our ACD number and the SIP number and point the DDI number to that. This will then effectively be a 50/50 split.

I was wondering if there was a better way?

Thanks

Title: Re: Split ACD Calls
Post by: ralph on July 24, 2012, 06:11:22 AM

The answer used to be a solid "no!".    I'm not so sure now but I've never tired it.
My thought is that it may now be possible to do it with external hot desking.
A user at the far end would log in to an external hot desk then log in as an ACD agent.

Someone will have to try this but it just might be possible.  It would also be a pretty cool trick so if you can make it work be sure to give us feed back.

Ralph