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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gibo993 on July 17, 2012, 06:23:27 AM

Title: Mitel Teleworker Error message
Post by: gibo993 on July 17, 2012, 06:23:27 AM

Hi,
I have a Teleworker located in India with a 5340 (http://www.mitelforums.com/store/) handset, after a network outage the handset came back with this error message on boot,  I cant't find any thing to hint at whats the problem, any ideas

Assert @390 Li_TLV320AIC14KCodec

Thanks in advance

Title: Re: Mitel Teleworker Error message
Post by: acejavelin on July 18, 2012, 07:19:45 AM

Assuming you have other working TW phones, have the user default the phone... The procedure is slightly different depending on software version of the phone, but essentially, plug in the phone well holding the Volume Down button and continue holding it until a menu appears, navigate to Tools, enter that menu and look for Restore Defaults or Reset Defaults. Then the phone will reboot, hold down the 7 button to enter Teleworker mode and reconfigure your TW IP address, save and reboot.

If this doesn't fix your issue it is likely the firmware has been corrupted, and I would replace the set.

Assert errors are usually indications of set related problems...