Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: ralph on July 11, 2012, 04:19:04 PM

Title: UCA Softphone Hanging
Post by: ralph on July 11, 2012, 04:19:04 PM

Has anyone seen an issue with UCA 5.0 softphone locking up when trying to hang up a call.
When this happens the user has to reboot the PC to get working again.

Ralph

Title: Re: UCA Softphone Hanging
Post by: martyn on July 11, 2012, 07:34:54 PM

Haven't come across it, but at the same time I haven't had much time to play with UCA 5 recently.

Does it show anything in the sipsubscriber and uc logs when the system does come back up again?

Title: Re: UCA Softphone Hanging
Post by: ralph on July 12, 2012, 06:05:33 AM

Thanks for the reply martyn,
Where do I find the sipsubscriber and UC logs?   Server or client PC?

Ralph

Title: Re: UCA Softphone Hanging
Post by: martyn on July 12, 2012, 07:40:25 PM

The two files live on the client PC.
On the client machine if you go to start and then run and put in

Code: [Select]

%appdata%\Mitel\UCThat will take you to the folder that the two live in. If you look at the sipsubscriber file that has all of the information in it.

I find it best to delete or rename this file with UCA closed and then start UCA up and duplicate the problem. When you start UCA up it will re-create a new file that wont have the last umpteen days of logs in it for you to wade through.