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Mitel Forums => Mitel Software Applications => Topic started by: paulbeynon on July 04, 2012, 10:07:06 AM

Title: Call History Query
Post by: paulbeynon on July 04, 2012, 10:07:06 AM

I have been asked to find out if something is possible - so here goes.

We have Mitel 3300, UCE, Outlook 2010, AD 2008, Windows 7 / XP Pro

Is there any way to prevent a call that has been picked up by another user showing up in the missed calls on a Mitel Phones (5330 / 5320 / 5340 / 5360) and in UCE / UCA (we have both) If not, can it be identified in UCE as missed but picked up?

Any feature like this would be useful

thanks

Paul

Title: Re: Call History Query
Post by: ralph on July 04, 2012, 10:23:08 AM

I don't think so.
If a call is ringing at your phone and someone / voice mail answers the call, you missed it.  So it's going to be reported as such.

Ralph

Title: Re: Call History Query
Post by: paulbeynon on July 04, 2012, 10:33:29 AM

Thanks Ralph - this is pretty much what I thought!!