Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mayerfeld on July 02, 2012, 03:06:44 PM
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Can someone point me a a step by step for creating a Hunt group? We published a new DID and I want the receptionists to be able to answer a call made to that DID even if it is "busy".
Thanks!
Eli
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Go to Users/groups add a huntgroup with the DID number. Add the receptionist in that group and add a RAD into the group. The RAD is needed to make the Huntgroup queue external calls.
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Ah, but do you mean a hunt group or do you mean a ring group? Different ways of working wrt how they ring?
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I think actually I want a Key System Group
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or even a multicall line. One which rings on a line on each phone including the operators (assuming no console, I'm not sure you can have a multicall on a console....)?
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I would say the multicall option would works best for you, unless you have consoles.
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I am stuck on how to create a MultiCall....