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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mayerfeld on July 02, 2012, 03:06:44 PM

Title: Hunt groups
Post by: mayerfeld on July 02, 2012, 03:06:44 PM
Can someone point me a a step by step for creating a Hunt group?  We published a new DID and I want the receptionists to be able to answer a call made to that DID even if it is "busy".

Thanks!
Eli
Title: Re: Hunt groups
Post by: wiseguy on July 02, 2012, 04:04:14 PM
Go to Users/groups add a huntgroup with the DID number. Add the receptionist in that group and add a RAD into the group. The RAD is needed to make the Huntgroup queue external calls.
Title: Re: Hunt groups
Post by: x-man on July 03, 2012, 04:31:02 AM
Ah, but do you mean a hunt group or do you mean a ring group? Different ways of working wrt how they ring?
Title: Re: Hunt groups
Post by: mayerfeld on July 03, 2012, 04:52:02 PM
I think actually I want a Key System Group
Title: Re: Hunt groups
Post by: x-man on July 04, 2012, 11:54:50 AM
or even a multicall line. One which rings on a line on each phone including the operators (assuming no console, I'm not sure you can have a multicall on a console....)?
Title: Re: Hunt groups
Post by: Mattmayn on July 05, 2012, 07:31:09 AM
I would say the multicall option would works best for you, unless you have consoles.
Title: Re: Hunt groups
Post by: mayerfeld on August 01, 2012, 10:24:39 AM
I am stuck on how to create a MultiCall....