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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: tskwared on June 25, 2012, 05:41:59 PM

Title: Mitel 3300 Ring Group member will not ring
Post by: tskwared on June 25, 2012, 05:41:59 PM

Running 8.0.11.7

Created basic Ring Group 13851 with cascade ring.
Added a single member 13103 to the RG.
Dial member 13103 directly from an internal extn and it rings fine.
Dial ring group 13851 from an internal extn and the member 13103 will NOT ring.

Its been a long time since I've setup a RG and I'm sure I'm overlooking something somewhere... any ideas?

Title: Re: Ring Group member will not ring
Post by: ralph on June 25, 2012, 06:27:06 PM

Go to maintenance commands and enter "Loc Fe Ext <ext>" to see if there is something there.

Ralph

Title: Re: Ring Group member will not ring
Post by: bobcheese on June 25, 2012, 06:35:22 PM

Check that the exts status in the ring group is set to 'present'

Title: Re: Ring Group member will not ring
Post by: tskwared on June 26, 2012, 02:01:15 PM

Ralph - u r a genius.... the ext had "make busy" feature enabled... not sure how, but after I removed it rings now :)

Many thanks.............T

Title: Re: Ring Group member will not ring
Post by: ralph on June 26, 2012, 02:15:31 PM

I wouldn't know about 'genius'.   I'd settle for "really smrt"     I mean 'smart'. ;D

Ralph