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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: armstr_a on June 13, 2012, 08:25:01 AM

Title: Mitel 3300 ring group help!
Post by: armstr_a on June 13, 2012, 08:25:01 AM

Hi,

Im trying to setup a ring group for a dept. I am struggling as the advertised external number callers will come in on is a users extension that I want in this group. I was just wondering how this works as in if this caller just received a personal call on this ext will it ring the entire group also! Or would i need to move this user to a new number?

Ideally all i want is ext 2441 for calls to come in on that number but to ring all 6 extension in the dept at the same time?

Could someone please talk me through the best way of setting this up?

Thanks in advance.

Title: Re: Mitel 3300 ring group help!
Post by: v2win on June 13, 2012, 10:31:20 AM

Change the users extension to a new unused number then create a ring group of 2441 and add all the extensions in the department to the group.

Title: Re: Mitel 3300 ring group help!
Post by: armstr_a on June 13, 2012, 10:50:38 AM

Thanks alot for the reply i think i was just about to do it the bodged way!

I'd moved the ext 2441 to a spare one to free it up. I'd then created a ring group on 6000 and added all the users. Then going back into 2441 details i set CFWD always to 6000, BNI to 600 etc...

Works but not as simple as your solution!

Thanks for your help.

Title: Re: Mitel 3300 ring group help!
Post by: armstr_a on June 13, 2012, 11:10:14 AM

Is it possible to record an announcement prior to these calls hitting the ring group? welcoming callers etc...?