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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: hamidshafeeu on June 10, 2012, 04:59:28 PM

Title: Transfer External calls to External calls
Post by: hamidshafeeu on June 10, 2012, 04:59:28 PM

Hi I'm new to Mitel,

My client has a Mitel 3300 and they want to allow external calls to be transferred to external calls via operator.
I cant seem to find how to do it. Please let me know if its possible and how to do it if so.

thanks

Title: Re: Transfer External calls to External calls
Post by: ralph on June 10, 2012, 09:20:01 PM

If I understand correctly, you want to take an incoming call, have your operator answer it, then transfer it to an outside number.

This can be done.

First be sure your operator can call the outside number.
Next check the COS of your trunks and the COS of your operator and be sure they both enable "public network to public network" connections.
That should be all.

But...

It is possible that depending on your trunk types, you may have issues with the source caller ID.  In essence, it is possible that when your operator transfers the call outbound that the caller ID presented is the that of the inbound caller.  Your carrier may view that as an invalid call.   If you've double checked your COS and you still have an issue then let us know.  We'll try and walk you through a change.

Ralph