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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: xrds on May 31, 2012, 01:34:46 PM

Title: When calling from 5340 phone to a company selecting prompts don't work
Post by: xrds on May 31, 2012, 01:34:46 PM

When we call from our VOIP 5340 (http://www.mitelforums.com/store/) phones to an out of state number, to a company when prompted to select options such as (press 1 for this or press 2 for that), it doesn't work, it doesn't recognize the prompts you select.  I was thinking it might be something in the class or service or class of restriction that might need to be changed.  Any suggestions.  Thanks.

Title: Re: When calling from 5340 phone to a company selecting prompts don't work
Post by: ralph on May 31, 2012, 02:43:35 PM

It's going to be a trunk issue.   Nothing is COS / COR will have anything to do with it.

You didn't say, but because I've seen this issue on PRI trunks (only) I'll assume you have PRI.  Let me know if that isn't correct.

What version of 3300 do you have?

I don't remember the exact fix but the last time I had to deal with this it had to do with a protocol mismatch on the PRI circ.

Perhaps someone else remembers the fix.

Ralph

Title: Re: When calling from 5340 phone to a company selecting prompts don't work
Post by: xrds on May 31, 2012, 03:23:00 PM

Yes PRI's

3300 Rel. Lvl. - 5.0 SP1 PR1