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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: STISD on May 30, 2012, 01:14:12 PM

Title: Broken Mitel 5312? Voicemail retrieval put on hold
Post by: STISD on May 30, 2012, 01:14:12 PM

A 5312 running version 04.01.01.07 is placing the call on hold when trying to retrieve voicemail.

When you call the voicemail number from the phone, the call starts and begins the greeting but then the handset goes dead and the line appearance starts blinking. If you push the line appearance button, the call resumes and you can access the voicemail. It only happens from one particular phone.

Does anyone know if this is this a feature I don't recognize that is set wrong or a malfunction?

Thanks, in advance, for any insight.

Title: Re: Broken 5312? Voicemail retrieval put on hold
Post by: NTEDave on May 30, 2012, 01:19:41 PM

Hello

What system is this running on?

5000, 3300/MCD or in SIP mode on something else?

Cheers.

Title: Re: Broken 5312? Voicemail retrieval put on hold
Post by: STISD on May 30, 2012, 01:45:00 PM

Forgive my inexperience.

Yes, it's a 3300 MXe

Title: Re: Broken 5312? Voicemail retrieval put on hold
Post by: STISD on May 30, 2012, 01:52:21 PM

It looks like I posted in the wrong category, too. Mod? Care to move?

Title: Re: Broken 5312? Voicemail retrieval put on hold
Post by: ralph on May 30, 2012, 07:41:58 PM

Sounds like a sticky hold button.
Strange, though, that it doesn't happen when calling other phones.

How are you calling?   Are you dialing the VM number manually or pressing a msg wtg button or something else?

Ralph

Title: Re: Broken 5312? Voicemail retrieval put on hold
Post by: STISD on May 31, 2012, 10:41:41 AM

Thanks for the move, Ralph.

I tried calling VM with the retrieval button, the speed dial and the direct number. All the same result.

Other calls can be made and answered without the problem.

Title: Re: Broken 5312? Voicemail retrieval put on hold
Post by: ralph on May 31, 2012, 11:49:33 AM

That's really bizarre.
I can't think of anything that would cause that.  - not even a defective phone.

Try swapping the phone out to see if the problem stays with the hardware or if it still happens with a different instrument.

Ralph

Title: Re: Broken Mitel 5312? Voicemail retrieval put on hold
Post by: STISD on May 31, 2012, 01:13:18 PM

That's my next step. Thanks!

Title: Re: Broken Mitel 5312? Voicemail retrieval put on hold
Post by: STISD on June 01, 2012, 02:24:42 PM

A new day, a new situation. Now the problem is gone.

Title: Re: Broken Mitel 5312? Voicemail retrieval put on hold
Post by: ralph on June 01, 2012, 03:32:12 PM

Did you replace the phone or did it go away all by itself?
Perhaps the PBX rebooted overnight.

Ralph

Title: Re: Broken Mitel 5312? Voicemail retrieval put on hold
Post by: STISD on June 01, 2012, 04:25:03 PM

I was about to replace the phone when the user told me it had cleared up by itself. I'm having her watch it and I'm going to do a reboot tonight.