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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: tag on February 23, 2009, 11:57:13 PM

Title: Oneway speech....
Post by: tag on February 23, 2009, 11:57:13 PM

Hi guys i have some issues on mitel 3300 ICP,R8.0,... Customer saying sometimes the calls are getting oneway speech.The system is configured ISDN-30 and its working fine,These issues are happens recently. So could you any one tell me what will be problem, why these alarm are recently happening?
I have post Maintence alarm...

tag,

Title: Re: Oneway speech....
Post by: tag on February 28, 2009, 01:46:06 AM

any one konws these maintenance log...

tag

Title: Re: Oneway speech....
Post by: ralph on March 02, 2009, 10:16:24 AM

I don't think any of these logs indicate a one way audio issue.
This first one indicates an FSK issue - (caller id on analog phones?  not sure)
One of the others did indicate packet loss, but that would be a poor quality issue.
Not sure about the Tuples log but I still don't think that is a one way quality issue.

Lets get a little more info here:   
What type of phone is making the call?
Is the call going out the same node it's registered to or out another 3300 accross an IP network?
What end of the call cannot hear?   The outside call or the inside call?

Ralph

Title: Re: Oneway speech....
Post by: steverowlands on March 03, 2009, 08:34:46 AM

I had an issue with oneway voice on our IP phones not analogues phones

I flashed the IP sets and pointed the RTC & TFTP addresses to the IP address of the 3300 console. Below is a method I use to flash 5010 & 5020 IP phones:

Hold down up arrow and reset phone

Title: Re: Oneway speech....
Post by: Mattmayn on March 03, 2009, 07:49:12 PM

Isn't there a maintenance command that will do this? Load Ip device all -something like that (helpful if you have many devices or do not have the ambition to walk to each device).

Title: Re: Oneway speech....
Post by: chadmaynard on March 04, 2009, 01:02:05 AM

I wouldn't statically program anything into any phone (except dot1x auth since you have no choice). It will almost certainly cause problems down the road when someone changes something and doesn't realize there are random phones with static data in them.

Title: Re: Oneway speech....
Post by: ralph on March 04, 2009, 08:34:26 AM

Quote from: ralph on March 02, 2009, 10:16:24 AM

Lets get a little more info here:   
What type of phone is making the call?
Is the call going out the same node it's registered to or out another 3300 accross an IP network?
What end of the call cannot hear?   The outside call or the inside call?

Ralph

Is Tag still checking in?  He hasn't answer the other questions yet.

Ralph

Title: Re: Oneway speech....
Post by: Chakara on March 04, 2009, 12:31:16 PM

  I don't know, haven't seen Tag for a bit.  Also - 80% of the time when i see 1 way audio problems it is a IP Routing issue......

-Chak

Title: Re: Oneway speech....
Post by: tag on March 12, 2009, 04:55:51 PM

SORRY GUYS...
Problems occuring from IP Phones & Analog Phones only, Digital  sets no problem.Most of the time inside caller cannot hear & its single node.
All the IP Phones are 5224 & its configured with Static. The company has 7 remote offices & all the offices are connected with Fiber. system is connected to same network but different subnet.

thanx