Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: akuhn on May 08, 2012, 01:46:36 PM
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What I mean is...if I decide to use my softphone at work (on my laptop and using a Logitech headset) instead of my deskphone, I have a high frequency of calls dropped by the other party, when the other party is an automated menu that I have to "press 1 for sales, 2 for tech support, 3 for whatever."
Since I'm an IT guy (and newer phone guy), I make a lot of calls to places like this and frequently, the calls just drop. If I call back via the deskphone, they don't. I think it's because these systems I'm calling into detect no activity and drop me before I can press the virtual keypad.
Does this make sense? And if so, is there something I can do about it?
Also, when I'm dialing out via softphone, the ringing is not as "normal" as a desk phone. It almost sounds like, but not quite, two near simultaneous rings happening at the same time.
Thanks for suggestions or advice on this.
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What version of UCA are you using? I had issues with earlier releases and Auto Attendants. Haven't experienced symptoms or reports like that in a while though.
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4.1.22.0