Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ophillips12 on April 02, 2012, 02:43:03 PM

Title: Help5340_en.spx
Post by: ophillips12 on April 02, 2012, 02:43:03 PM

Guys,

Has anyone seen this error when booting up a phone:

"Please wait while upgraded are being performed on the html applications on this phone"

Communication Error: Help5340_en.spx

Any help would be great.

Cheers
Ollie

Title: Re: Help5340_en.spx
Post by: ralph on April 02, 2012, 03:47:04 PM

Is the phone connected to a Teleworker Server? 
That's where I've seen it.

Ralph

Title: Re: Help5340_en.spx
Post by: martyn on April 02, 2012, 06:48:56 PM

Yep I've only seen it on a hand set connected through a TW server before. There was a port being blocked that stopped the HTML apps from being downloaded.

Title: Re: Help5340_en.spx
Post by: ralph on April 02, 2012, 08:45:41 PM

I've also had it where the tw server was the latest version and not compatible with the version of 3300.

Ralph

Title: Re: Help5340_en.spx
Post by: daryler on November 29, 2012, 11:27:45 AM

What was the port that was being blocked?  I have this same error on a teleworkers phone.

Title: Re: Help5340_en.spx
Post by: acejavelin on November 29, 2012, 11:34:10 PM

Download the TNA (Teleworker Network Analyzer) from the Teleworker server and run it from a remote location, it will tell you exactly what ports are open or closed.