Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: jmurray on March 22, 2012, 09:38:24 PM
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Hello NuPoint experts:
I have some users that want the "answer message" feature that I think is supposed to let them listen to a voice mail message and then reply or answer by leaving the caller a voice mail message. Whenever I press 2 to try and answer a message, I only get the following: "No return address for this message, you cannot answer it." I have bit 29 "Answer messages" checked in the fcos. What am I missing to get this working?
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Are these messages left by internal or external phones/people?
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I am only trying to answer message left from internal calls. The message even tells me the extension of the person that left the message - it just gives me that error when I press 2 to Answer the Message.
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This was a simple FCOS issue. After getting the correct FCOS values checked, it worked as expected.