Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: bluewhite4 on March 21, 2012, 04:15:42 PM
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Anyone else notice this in the MAS 4.0 release bulletin?
"The twinning aspect of UCM is being superseded with the Personal Ring Group functionality available within MCD and the UCM client option is being superseded with the UCA mobile client for use with BlackBerry, iPhone and Android devices and the UCA web option for other mobile devices. It is anticipated that the UCM application will be withdrawn from sale post MAS 4.0 GA and removed from the Mitel Applications Suite in a future release of MAS."
This really bums me out. I dramatically prefer UCM over EHD.
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This really bums me out. I dramatically prefer UCM over EHD.
I agree with you. Not a big fan of EHD.
Ralph
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We use UCM a lot and install this over EHDUs all the time purely from the ease of use for customers. Does anyone know if there will be a web front end to EHDUs when it does go EOL?
Sent from my iPad using Tapatalk HD
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Looks like their thought process is that you would/will use UCA and its web front instead of UCM's web/tui.
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Can one of you guys throw a glossary in here? Not sure what all the initials stand for, but I am interested in MAS 4 so I want to know about winners/losers.
Thanks.
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UCM Unified communications Mobile(Twinning Server)
UCA - Unified Communicator Advanced
EHDU - External Hot desk user
Note - On MAS 4 AWC is now renamed MCA
I dont really see the problem here, I can find nothing I can do with a UCM that I cant do with PRG/EHDU and a MAS server, No Extra Hardware involved still in its basic form you need 1 Mitel and 1 server.
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UCM or UC Mobile = Unified Communicator Mobile; original application allowing deskphone twinning with outside device (cell phone, external pots, etc.). Installed as a blade within MAS. Featured dial-in audio (TUI) and web based interface, with on/off scheduling. Also allowed transfer, hold, conf, etc. by PBX via on-call feature codes. Initially available as stand-alone product, but moved to MAS blade with initial MAS creation. Compatible with MCD/3300 software versions 7.0 though MCD 5.0SP1
EHDU = External Hotdesk User; application allowing deskphone twinning with outside devices (cell phone, external pots, etc.). Built into MCD or 3300. Enabled/disabled via feature codes. No built-in TUI, web interface or scheduling service. Mitel now contends that all this can be and should be done via integration with UCA server/UCA desktop client/UCA Mobile Client. Allows for transfer, hold, conf, etc. by PBX via on-call feature codes. Released as a part of MCD 4.0/3300 10.X. Billed as Series-X for promotional purposes.
UCA = Unified Communicator Advanced. Previously known as YA Advanced or Your Assistant Advanced. Initially computer-based software that allowed interaction and control with your desk/soft phone. Latest versions have web and mobile clients with Outlook contact and calendar integration. Starting in MAS 4.0 UCA fully integrates with the MAS User configuration; allowing single interface user configuration of all MAS services and basic MCD configuration.
UCC or AWC = Unified Communicator Conference/ Audio and Web Conference; initially an Inter-Tel based product that transitioned to Mitel as part of purchase. Built into MAS from MAS first release. Replaced YA Collab and Mitel's stand alone conference bridge application. As of MAS 4.0 it allows web and client based presentations.
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UCM Unified communications Mobile(Twinning Server)
UCA - Unified Communicator Advanced
EHDU - External Hot desk user
Note - On MAS 4 AWC is now renamed MCA
I dont really see the problem here, I can find nothing I can do with a UCM that I cant do with PRG/EHDU and a MAS server, No Extra Hardware involved still in its basic form you need 1 Mitel and 1 server.
I would agree except that to get some of the functionality that a customer would have had with UCM, they now have to buy UCA as well. Plus the loss of the TUI. I know our sales people love the ability to call in and turn it on/off at will, without having to remember any feature codes.
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Ok I am a little bit happier now. I have tested this on our lab system and you still get the web interface and TUI functionality when using MAS UCM with EHDUs.
So not as bad as I first thought.
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smarbar,
Is there any chance you can post PSR on what that looks like?
Ralph
How to do PSR screen shots (http://www.mitelforums.com/forum/index.php/topic,2242.msg8560.html#msg8560)
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PSR didnt take screenshots for all steps so I have down manual ones instead, hope this is what you were after.
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Is there a user portal for EHDU or does only the admin have access?
Ralph
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Only the user portal in MAS as far as I can see
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Although it looks like you can also do it in desktop admin portal on the MCD as well
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Like Smarbar said, thats the MAS/UCM user portal, which would be going away. Instead Mitel is saying you should/would need to use the UCA user portal, and change your dynamic status.